Shipping policy
Delivery Policy
This Delivery Policy outlines the terms and conditions governing the delivery of products purchased from Mojam Afrocaribbean Online ("us", "we", or "our"), in compliance with UK laws and regulations.
Delivery Areas:
We currently offer delivery services within England. We reserve the right to modify or restrict delivery areas at any time without prior notice.
Delivery Charges:
Delivery charges may apply to all orders, and the amount may vary depending on the delivery location, order size, weight and delivery method selected. The applicable delivery charges will be displayed during the checkout process.
Delivery Timeframes:
Standard Delivery
We strive to deliver orders within 2-4 business days from the date of purchase. However, delivery times may vary depending on factors such as product availability, delivery location, and external circumstances beyond our control (e.g., adverse weather conditions, traffic delays).
Next Day Delivery
If this option is selected at checkout, we deliver within 1 working day (Monday - Saturday) from the date of purchase provided that you order before 1pm on the date of purchase.
Local Delivery (Birmingham Only)
Mojam Afrocaribbean offers a local delivery service to customers with a delivery address in Birmingham, UK.
If you select Local Delivery at checkout, we will contact you within 24 hours of placing your order to confirm your delivery slot.
Deliveries are made within 2–4 working days from the date your order is placed.
Please ensure your contact details are correct at checkout, as we will use these to confirm your delivery.
Local delivery slots are subject to availability.
Delivery Methods:
We may offer different delivery methods, including standard delivery, express delivery, local delivery or click-and-collect options. The available delivery methods will be presented to you during the checkout process.
Delivery Process:
Upon placing your order, you will receive an order confirmation email containing details of your purchase and delivery information.
We will make reasonable efforts to deliver your order to the address provided within the specified timeframe. If we are unable to deliver your order within the estimated timeframe, we will notify you as soon as possible and provide updates on the expected delivery date.
It is your responsibility to ensure that someone is available to receive the delivery at the specified address during the scheduled delivery timeframe. If no one is available to accept the delivery, we may leave the package in a safe location or reschedule the delivery for an additional fee.
We reserve the right to refuse delivery to certain addresses or locations that are deemed inaccessible or unsafe for our delivery personnel.
Delivery Restrictions:
We do not deliver to PO boxes or addresses outside of the designated delivery areas.
Deliveries may be subject to additional restrictions or requirements imposed by local authorities or regulatory bodies.
Delivery Liability:
Once the products have been delivered to the specified address, the risk of loss or damage to the products shall pass to you. We are not liable for any loss, damage, or theft of products that occur after delivery.
Contact Us:
If you have any questions or concerns about our Delivery Policy, please contact us at mojamafrocaribbeanonline@gmail.com.
By placing an order with us, you agree to abide by the terms and conditions outlined in this Delivery Policy.
Payment Policy
Introduction
Welcome to Mojam Afro Caribbean Online Payment Policy. This policy outlines the accepted payment methods, currency, transaction security measures, and other important information related to payments on our website.
Accepted Payment Methods
We accept the following payment methods for online purchases:
- Credit Cards: We accept Visa, Mastercard and other major credit cards.
- Debit Cards: We accept debit cards issued by UK banks.
Currency
All transactions on our website are processed in GBP (British Pound Sterling). Prices displayed on our website are inclusive of VAT where applicable.
Transaction Security
We take the security of your transactions seriously. Our website uses Secure Sockets Layer (SSL) encryption technology to ensure that your payment information is transmitted securely over the internet. Additionally, we comply with the Payment Card Industry Data Security Standard (PCI DSS) to protect your card information.
Payment Processing
When you place an order on our website, payment is processed at the time of checkout. We will only charge your payment method once your order has been confirmed and is ready for dispatch.
Payment Authorisation
By providing your payment information, you authorise us to charge the applicable amount to your selected payment method. If your payment is declined for any reason, we will notify you and may request an alternative payment method.
Order Confirmation
You will receive an order confirmation email once your payment has been successfully processed. This email will include details of your order, including the items purchased, total amount paid, and estimated delivery date.
Payment Disputes
If you believe there has been an error in processing your payment or if you have any payment-related disputes, please contact our customer service team as soon as possible for assistance.
Refunds
Refunds for cancelled orders or returned items will be processed to the original payment method used for the purchase. Please refer to our Returns and Refunds Policy for more information on our refund process.
Contact Us
If you have any questions or concerns about our Payment Policy, please contact us at mojamafrocaribbeanonline@gmail.com.